FAQ Moosy

Yes, you can cancel your order before it has been shipped. Please contact us as soon as possible to cancel your order.

You will receive a shipping confirmation email with a tracking number once your order has been shipped. You can track your order by clicking the tracking link in the email.

Yes, we offer international shipping to many countries. Please contact us for more information.

We accept returns within 30 days of purchase for most items. The item must be in its original condition and packaging. Please see our Returns page for more information.

Once we receive your returned item, it can take up to 10 business days to process your refund.

We do not offer exchanges at this time. If you need a different item, please return the original item and place a new order.

You can contact us through our Contact Us page or by email at info@moosylife.com. We will respond to your inquiry as soon as possible.

We accept Visa, Mastercard, American Express, Discover, and PayPal.

Please contact us as soon as possible if your item arrives damaged. We will work with you to replace the item or issue a refund.